Customer Service / Cashier
Customer Service/Call center/Telesales, Full time, Kuwait, Logistics/Factory / Store
Customer Service Representative/ Cashier
Cozmo Entertainment – Salmiya
|Main Tasks & Responsibilities
- Interact with customers to provide and process information in response to inquiries, concerns and requests about latest pro shop products and Bowling services.
- Communicating courteously with customers and act promptly to ensure good deal of communication by face to face, telephone, email and letter.
- Providing help and advice to customers during tournaments and events
- Take the extra mile to engage customers and build sustainable relationships and trust with customer accounts through open and interactive communication.
- Attracts potential customers; suggesting information about latest monthly promos and services.
- Keep records of customer interactions and transactions, writing reports, details of inquiries, comments and complaints.
- Responsible for notifying administration of any required updates of customer records on the organization s internal database.
- Responsible for actively ensuring the retention of the organization s customer base which includes promoting the organization to existing customers.
- Works with the organization s other branch/regional offices to resolve problems, facilitate solutions and enhance customer service offerings.
- Regularly provides feedback on the soundness and effectiveness of the customer service department s policies and procedures.
Education and Experience
- Incumbent is required to have 2 years progressive customer service or direct marketing experience.
- Knowledge of relevant computer applications
- Good Knowledge of English and Arabic language.
- Excellent interpersonal and communication skills.
- Must work well under pressure, be able to work with many projects simultaneously with excellent interpersonal and communication skills an excellent sense of priorities is required.
- Knowledge in POS system will be Preferable.
Job Type: Full-time
- High school or equivalent
- Customer Service/ Cashier/ Sales Associate/ waiter or waitress: 3 years
Required license or certification:
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