Customer Service / Cashier

Customer Service Representative/ Cashier
Cozmo EntertainmentSalmiya
Main Tasks & Responsibilities

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about latest pro shop products and Bowling services.
  • Communicating courteously with customers and act promptly to ensure good deal of communication by face to face, telephone, email and letter.
  • Providing help and advice to customers during tournaments and events
  • Take the extra mile to engage customers and build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Attracts potential customers; suggesting information about latest monthly promos and services.
  • Keep records of customer interactions and transactions, writing reports, details of inquiries, comments and complaints.
  • Responsible for notifying administration of any required updates of customer records on the organization s internal database.
  • Responsible for actively ensuring the retention of the organization s customer base which includes promoting the organization to existing customers.
  • Works with the organization s other branch/regional offices to resolve problems, facilitate solutions and enhance customer service offerings.
  • Regularly provides feedback on the soundness and effectiveness of the customer service department s policies and procedures.

Education and Experience

  • Incumbent is required to have 2 years progressive customer service or direct marketing experience.
  • Knowledge of relevant computer applications
  • Good Knowledge of English and Arabic language.
  • Excellent interpersonal and communication skills.
  • Must work well under pressure, be able to work with many projects simultaneously with excellent interpersonal and communication skills an excellent sense of priorities is required.
  • Knowledge in POS system will be Preferable.

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • Customer Service/ Cashier/ Sales Associate/ waiter or waitress: 3 years

Required license or certification:

  • Visa 18

source: indeed


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