Customer Service agent (temporary)

Job Details-

JOB PURPOSE

The Customer Service Associate is responsible for making outbound calls (external customers)

The Customer Service Associate report to Team Leader.

The Customer Service Associate will interact with all external & internal customers.

KEY ACCOUNTABILITY

Customer Service:

• Procure customer’s correct details and ensure the correct details are captured on system.
• Manage and resolve customer request by forwarding it to the relevant team if necessary
• Identify and escalate priority issues and follow up customer calls where necessary
• Document all call information as per standard operating procedures
• Ensures high level customer service.

QUALIFICATIONS, EXPERIENCE & SKILLS

Qualification:

• High school diploma or equivalent

Experience:

• Minimum 1-2 years’ experience in customer service role preferred

Skills:

• Good English/Arabic language skills required.
• Good Inter-personal skills.
• Ability to cope with stress and handle irate customers.
• Proficient in relevant computer applications
• Good data entry and typing skills
• Excellent communication skills both written and verbal.
• Ability to integrate well into teams & work towards achieving team results.

Please note-This is a temporary position and the candidate must have sponsor’s Visa.

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year