Reservation Agent (Asiana Hotel)

• Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
• Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
• Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
• Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
• Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
• Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.
• Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
• Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbooks and provide update on everyday basis.
• Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.
• Responsible for keeping accurate records of all paper transactions and will be responsible for handling advance deposits and keeping accurate records of all advance deposit.
• Prepares letters of confirmation and Invoices.
• Communicates reservation information to the front desk and all other concern departments.
• Processes cancellations and modifications and promptly relays this information to the front desk or to the concern department.
• Understands the hotel’s policy on guaranteed reservations and no-shows.
• All other specific task that will be assigned as needed.

Job Type: Permanent