TASKS, DUTIES AND RESPONSIBILITIES
PROVIDE COURTEOUS ASSISTANCE WITH LUGGAGE, ROOMING AND GUEST RELATIONS
• Checks the daily arrival list
• Assists guests with luggage to the front desk
• Escorts guests to room, placing luggage in room
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Leaves customer room key.
• Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort.
• Pages guests in lobby or other areas as needed
• Maintains the appearance of the hotel lobby and entrance
• Refills and replaces promotional material as needed
• Performs light cleaning of the lobby, corridors and entrances by picking up litter, emptying ashtrays and properly arranging furniture
• Observes and changes light bulbs in corridors and guest rooms if necessary
• Keeps luggage storage room clean and tidy & safe.
• Ensures the efficient delivery and collection of group luggage
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