IT STAFF – 4 Star Hotel


Responsibilities:
Installing and configuring computer hardware operating systems and applications;
monitoring and maintaining computer systems and networks
talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
troubleshooting system and network problems and diagnosing and solving hardware or software faults;
replacing parts as required;
providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;

supporting the roll-out of new applications;
setting up new users’ accounts and profiles and dealing with password issues;
responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritizing and managing many open cases at one time;
testing and evaluating new technology;
conducting electrical safety checks on computer equipment.
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