Hostess – Firefly – Westin

Main Responsibilities
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation
Seat guests promptly at a table pre-set for the number in the party and according to guest preference
Set up host/hostess desk, review guest reservations and make recommendations as to the set-up of the room
Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet service standards
Answer telephones according to the standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
Complete special projects (menu changes, signage, etc) as instructed.
Ensure proper table set-up and make minor adjustments as needed.
To be fully conversant with all Food and Beverage policies and procedures.
Able to work any shift that is assigned to him/her by Management or Supervisor
Perform any other duties that may be assigned to him/her.
Reports and handles all complaints, concerns or special requests of guests.
Work harmoniously and professionally with co-workers and supervisors.
Ensure to comply with the grooming standard.
Ensure compliance with legislated health and safety requirements within the work place.
Conduct duties in a courteous, safe and efficient manner, in accordance with the policies and procedures, ensuring that the highest level of service and communication is maintained.

Profile RequiredEducation
High school or equivalent education required
Must have at least 6 months experience in the position
More experience preferred
Key Competencies
Communication skills
Food and Beverage knowledge
Guest focus
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