Key Job Responsibilities:
Ensure that the guest is allocated in the accommodation he/she is expecting, according to their preferences and that other colleagues are aware of any necessary requirements.
Maintain an up to date knowledge of the hotel services, supply information and respond to guest queries.
Maintain awareness of guest profiles through Opera system and ensure that no duplicate profiles are left without being merged.
Deals promptly, efficiently and pleasantly with any guest queries.Daily printing, reviewing of related reports such as birthday, arrival and VIP reports.
Assists the duty manager in blocking rooms and communicating to other concerned departments for certain requests.
Coordinates and handles all group requirements and activities.
Sending departure letters for next day and follow up the departure time.
Maintain an awareness of competition rates and occupancy levels. <br><br>
Previous similar experience in a 5 star property
Higher education degree
Pre – opening experience within United Arab Emirates
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