Sales associate – Customer service

Key Responsibilities
Customer Service
Convert the window shoppers to ultimate buyers.
Promote the Club Apparel Loyalty Program of the company for repeat sales
Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
Must be updated about the various brands of the group for suggestive selling to the customers

Process :
Handle the POS (Point of Sale) / Billing Counter efficiently
Tally  money in the cash till during the beginning / end of the shifts
Issue receipts / refunds / change to the customers correctly
Process the payments by cash / credit cards / vouchers / automatic debits
Ensure awareness and vigilance at all times of security in the store without any negligence
Must be flexible to work for varied shifts and overtime as per the business requirement
Adhere to SOP & Loss Prevention Policies
Maintain confidentiality of the sales figures to the outside party
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