Waiter/ess – Al Qasr, Madinat Jumeirah 

About the Job:
An opportunity has arisen for a Waiter/ess to join The Hide in Al Qasr, Madinat Jumeirah. The main duties and responsibilities of this role:
Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products,
services or information
Meet all reasonable needs and requests of customers within acceptable enterprise time frames
Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Madinat Jumeirah customer feedback/ complaint procedures
Offer assistance to colleagues when required to ensure designated work goals are met
Demonstrate trust, support and respect towards team members in day-to-day work activities
Conduct communication with customers and colleagues in a polite, professional and friendly manner
Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards
Have a working understanding of all Madinat Jumeirah Food & Beverage Restaurant and Bars in order to properly direct and advise guests
Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)

About You:
The ideal candidate for this position will have the following experience and qualifications:
Should have completed  Secondary Education
Should have at least 1 year’s experience in a similar role in a 5 star luxury hotel
Steak house experience is an advantage
Highly driven and motivated individual with a good knowledge and understanding of Food and Beverage operations
Have good command of the English language (spoken and written)
Additional language will be desirable

Apply now for Waiter