At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.
We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.
Purpose & Overall Relevance for the Organisation:
We are seeking an enthusiastic and hard-working individual to become a member of our Customer Service Team. This diverse role will see you managing a variety of tasks and primarily responsible for managing the customer orders for a portfolio of nominated accounts or area.
Key Responsibilities:
Process and coordinate all orders received via E.D.I. system, telephone, fax, mail or otherwise, following existing Company policies, procedures and programs.
Ensure timely and accurate order entry/conversion and release of orders for processing all order commitments relative to terms, pricing, product information, stock availability, routing, product delivery or any other agreed upon specialty services, handling and/or compliance guidelines.
Assist customers and consumers with various information requests (order tracking, stock availability, retail prices, purchase prices, discounts, delivery dates, claims and returns questions etc.)
Handle shipping/customs documentation and inspection as per the customer and country regulation
Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
Provide assistance and support to all brands as assigned by Customer Service Specialist.
Key Relationships:
Global:
Regional:
Local:
Knowledge, Skills and Abilities:
A strong customer service focus
Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts
Ability to contribute to a team environment where performance is measured
Experience in working under pressure to meet deadlines and cofnlicting priorities
Strong Microsoft Office skills are essential
Team Player with high level of collaboration
Strong ERP/SAP Knowledge are essential
Excellent commannd of English language
Requisite Education and Experience / Minimum Qualifications:
University degree
Minimum 1-2 years of experience of sales and/or customer service
Apply now for Adidas