Customer Service – Level Shoes Chalhoub

Job Summary:
The Customer Service coordinates and liaises on daily basis with customers and/or suppliers. He/she manages all aspects of the order process from point of receiving an order to final delivery within given timeline. He/she also services the customers through handling their queries and complaints.
Main responsibilities:
IT Support
Update and create new references for item and products
Generate Sales Orders and Order acknowledgements (Performa Invoices to be sent to customers for approval)
Generate delivery instructions and communicate them to relevant parties
Maintain all relevant reports like stock reports, back orders reports, purchase prices of all the division’s brands, sales prices to clients, clients’ monthly stock and sales
Manage backorders and update discontinued items with relevant replacement item
Maintain the filing system/database of customers/suppliers consistent, up-to-date and as per audit standards’ requirement

Liaise on daily basis with the customers to initiate and follow up on Sales Orders
Send order acknowledgement to the customers providing them with a proposed delivery date
Handle and follow up on customers’ complaints, if any
Review the returns of (Delisted/Damaged/Defected) products from the customers and take necessary action
their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility
EDUCATION   :- University Degree in Business administration
PREVIOUS EXPERIENCE :- 1 to 2 years experience in to Mall management / coordination
LINGUISTIC SKILLS :- `Excellent English is required, Arabic is  a plus
Source: Chalhoubcareers

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