Customer Service – Holiday Inn

Customer Service
Holiday Inn 9,274 reviews – Dubai AED3,000 – AED4,000 a month
UDENA CITRAL RANATHUNGA Holiday inn Dubai Al barshaPO Box 115443 Dubai United Arab Emirates Mob: – 00971547963648
conciergeObjective: To gain experience in other areas and to acquire a responsible and challenging position that will enhance and strengthens my motivational skills Responsibilities * To consistently provide thoughtful, caring and sincere service * To assist guests with mail, messages, and any plans or arrangements they require * To assist with any plans or arrangements the guest intends to make during their stay * To assist guests regarding hotel facilities in an informative and helpful way * To follow department policies, procedures and service standards * To follow all safety policies * Other duties as assigned Key Accomplishments: * Enhanced the guest’s positive feedback by 40% through demonstration of exceptional work etiquette and hospitality skills * Implemented proactive approach in customer complaint resolution enhancing the efficiency of department by 50%Work experienceHoliday inn Dubai Al Barsha – 2011 till 2016 Position: concierge Calls Bell Persons to escort guests to rooms or perform related services. Instructs workers in procedures regarding requests from guests, utilizing knowledge of hotel facilities and local merchants and attractions.Hires, trains, and disciplines as needed all bell staff employees. Determines work schedules and keeps time records.Inspects workers for neatness and uniform dress.Assists guests in various manners, such as furnishes information, makes reservations, and obtains tickets for guests to social and recreational events or for travel. Ensures proper handling and storage of all guest luggages.Supervises courtesy van operations in accordance with hotel and company policy. Ensures the professional appearance of all hotel courtesy vans.

Golden tulip hotel al barsha 1, 2008 till 2011Position: concierge Leading the team with example being an efficient Team leaderAssisting of customers with their bags and luggageCourteously greeting customers and provide them high quality serviceEscorting guests to their respective hotel roomsOccasionally park and retrieve guest’s vehiclesAssisting the customers with their needs.Computer SkillsOperating opera Able to work in MS Office having proficiency in MS EXCELWell conversant with internet technologiesEDUCATIONAL SKILLYear 1996 to 2000 St.joshap College G.C.E O/L Examination in Year 2000Personal Information: Date of Birth : 30/12/1984Sex : MaleFather Name : Ariyadasa RanathungaNationality : Sir lankaReligion : BuddiesLanguages Known : Hindi, English, can Read and Write Hobbies : Music, playing cricket and social work. Visa status : visit visa
Declaration
I hereby declare that the above said details are true to best of my knowledge
UDENA CITRAL RANATHUNGA
Job Type: Full-time
Salary: AED3,000.00 to AED4,000.00 /month
Job Location:
Dubai
Required education:
Bachelor’s
Required experience:
Customer Service: 9 years
Required language:
English, Hindi,Tamil,Arabic

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