Customer Service Representative

The Customer Service Representative will be responsible for professional interactions with customers associated with their order processing, complaint registration, general management and information requirements. Executes any process changes and/or corrective action identified by key stakeholders to ensure an excellent standard of service and a high level of customer satisfaction are maintained.

Main tasks and Responsibilities:
• To manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships
• Manages the order-to-cash process with excellence in order processing
• Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
• Ensures order processing is handled correct and in full, and is transferred to the transporters (logistics).
• Raises issues in delivery, documentation and/or invoices process with Supervisor.
• Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
• Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
• Makes proposals for improvements on work processes.
• Completes registering / filing / archiving of customer service-related documentation.
• Assures cooperation between customer service and field force regarding administration of customers’ orders.
• Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization.
• Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.
CV here:

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