Customer Service – Reel Cinema

Customer Service Representative – Reel Cinema
Job Purpose:
The job holder is responsible for assisting all guests attending to their needs, Smile and greet the customers. Responsible for handling cash, as a cashier you ensure that each guest is well informed about all products and on-going promotions
Key Accountabilities:
·         Receive and count money in CCO at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
·         Greet customers entering the park.
·         Explain all products and ongoing promotions to customers
·         Answer customers’ questions, and provide information on procedures or policies.
·         Resolve customer complaints.
·         Receive payment by cash, credit cards, vouchers, or automatic debits.
·         Issue receipts, refunds, credits, or change due to customers.
·         Maintain clean and orderly cash counter areas.
·         Maintain logs of Temperatures readings, lost and found items and all operation requirements.
·         Maintains a positive, attentive and cheerful body language whilst on duty.
·         Coordinate details of events such as birthdays and corporate packages.
·         Responsible for developing and implementing the highest level of customer service to all incoming and outgoing visitors.
·         Ensure the conditions of the cash counters and party halls are consistently within the standards of Emaar Entertainment Attraction Republic and EMAAR.
·         Effectively and harmoniously work alongside different nationalities and be able to build strong team relations.

Skills:
Outgoing person, Jolly has patience with kids, Can wear the mascot.
Loves to speak in a big crowd can handle pressure and difficult situation. Can adapt changes from time to time easily. Should not be shy to speak or to approach guests with good planning skills.
Knowledge of basic customer service principles and practices
Strong verbal and written communications skills
Good organizational skills and ability to multi-task
Strong initiative with the ability to work independently or as part of a team
Good team player and able to work effectively with other departments
Source: Emaar Careers
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