Magrudy a leading company in Dubai which was established in 1975. Company hiring a dynamic, energetic and resourceful Customer Service Associate.
Greet, welcome and treat customers in the respectful and highest professional manner while providing knowledgeable and helpful service in all areas of the
Attend to problematic situations and to communicate concerns with Managers for their intervention.
To merchandise and setting up of display of items in line with company regulations.
To administer the Bookshop operation at author signings and other marketing events.
To coordinate and promote the Marketing events for the company.
Serve customers in a polite, friendly manner and to ensure that customer service is delivered accurately in line with the company’s customer service regulations.
Monitor and ensure stock replenishment from both the Ware Houses depending on Sales and Stock.
Perform merchandising and maintaining that the designated department is well stocked and immaculately tidy at all times.
Prepare that the Till is ready before the shop opening.
Store stocks in a safe and orderly manner, distributing it manually between stockholding areas and assiduously maintaining stock records (written and computer-based ones) as necessary.
Ensure timely ordering and receiving of the goods and updating all relevant shop personnel of the same.
Ensure that the store is clean, organized and presentable for business operations at all times.
Develop rapport and good working relationship with customers, suppliers and
Ensure adherence to shop policies, HR regulations among all other company policies and procedures.
Receive goods, checking against documentation, updating databases and acting appropriately on discrepancies.
To protect Company assets, liabilities and report for any damages to Line Manager.
To undertake customer orders correspondences from telephone, email and at Customer Service Tills. Fulfilling Special Customer Orders with high importance and forwarding of Customer Order Reports to the relevant departments and personnel.
To familiarize, develop, improve and update his/her self Book Awards, Best sellers and on all other relevant product knowledge.
Candidates should possess minimum 2 years of book retail sales experience in the GCC market.
Candidates should be able to knowledgeably and enthusiastically converse about books and to confidently sell, promote and market other products in the shop.
Should possess strong problem-solving abilities
Should possess strong and conscientious attention to product detailed specifics and solid organizational skills.
Proficiency in MS Excel required (word, excel, powerpoint etc.)
Should possess excellent English communication skills. (both written and verbal)
Should hold superior telephone and sales- oriented skills.
CV to: email@example.com
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