Sales Associate – Forever 21

Key Responsibilities:
Customer Service:
Engage every customer within 5-10 seconds of entering the store with proactive greeting / acknowledgement.
Understand and demonstrate customer care e.g. proactively offer assistance in what they are looking for and interest them in buying the merchandise.
Take ownership of and deal effectively with customer queries/requests and complaints, in person and over the telephone.
Obtain knowledge of products.
Demonstrate selling skills; show various styles, colours and usage of a product.
Ensure coverage of fitting rooms at all times and recognize importance of selling in the fitting room.
Seek management support for handling challenging customer situations.

Sales Performance:
Know weekly and monthly store targets and strive to achieve all targets set for the store.
Engage customers to increase units per transaction and maximize average customer purchase.
Maintain the stock (product) available in the store.
Desired Candidate Profile
– Good communication and willingness to learn.
– Flexibility with schedule required.
– Task driven, Enthusiastic and team worker.
– Liking towards fashion and a well groomed Individual.
– Good sales techniques.
Source: Sharaf Group

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