Customer Service Job in Dubai
Salary: AED 5000
Required Customer Service for a freight forwarding industry in Jebel Ali South
Candidate should provide vessel schedules to customers specifically stating the cut off details
• On receiving bookings from Sales, customer, place bookings with the shipping lines as per their instructions
• Carrier booking and CRO – Co-coordinating with the Shipping Lines for Releases and ensure equipment availability.
• Co-ordinate with the transporter for placement of containers as per customers instructions.
• Follow up with the customers for invoice/packing list for ED passing and B/L instructions prior cut off.
• Arrangement of certificates required before / on loading of the shipments to African locations
• Follow up with customer for the original invoice/ packing list and send the same along with the original ED to be submitted to customs
• Provide SI to the Lines and ensure to receive the B/L draft within 3 working hours of submitting the SI
• Arrange to send Load List and SI to the shipping line prior cut off
• Arrange the inspection of cargo if required by customer in co-ordination with the clearance desk
• Monitor and closely track the progress of each booking received from customers
• Follow up with the customers to confirm the drafts at the earliest.
• DG Approvals with Carrier
• Handling of ISF and AMS information sent to customer
• Arrangements of insurance for customer if required
• Arrangements to prepare invoice with necessary entries
• Co-ordinate with shipping lines for Invoices once vessel sails.
• Arrangements for carrier cheque preparation with necessary entries
• Ensure timely credit purchases to be entered in the system
• Ensure BL is delivered to the customer maximum within 48 hours of vessel sailing
• DDU/DDP shipments – follow up for agent invoices
• Handling of FZE EXITS / VAT EXITS
• Remote printing of BL’s
• Timely file completion
• Resolving Invoice dispute with carriers immediately on receipt
• Daily shipment reports AND Weekly shipment report to be maintained
Package : AED 4000 (negotiable)
Candidate should be a graduate in any discipline and have a 3 to 4 year experience in ship.
Please click on APPLY button to send you CV