Customer Support Representative

Customer Support Representative (Email)
TNC IT Solutions LLC
AED3,000 – AED3,500 a month
A Customer service executive supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services and features.
Thorough documentation for customer inquiries via internal ticketing process to ensure each issue has accurate tracking from problem reporting to problem resolution
Maintaining a positive, empathetic and professional attitude toward customers at all times
Attending training and know our products inside and out so that you can answer questions
Escalating the inquiries, tracking and reverting to the customer once its resolved
Documentation of customer inquiries / complaints and reporting to support lead
Communication and coordinating with colleagues and support lead as necessary
Ensure customer satisfaction and provide professional customer support
Minimum Education and Experience:
Bachelor’s Degree preferred
1 – 2 years of experience in customer support
Good attendance record and schedule flexibility to work in shifts required
Excellent oral and written communication skills
Knowledge, Skills and Abilities:

Excellent customer service and interpersonal skills
Ability to work under stress and problem solving skills
Ability to stay calm when customers are stressed or upset
Familiarity with MS Office applications and Google Drive
Acceptance to learn new technologies
Job Type: Full-time
Salary: AED3,000.00 to AED3,500.00 /month
Experience: Customer Support: 2 years (Required) Knowledge with Cryptocurrency / Bitcoin: 1 year (Required)
Education: Bachelor’s (Required)
Location: Dubai (Required)
Language: English (Required)
Source: Indeed

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