Customer Service Executive


Customer Service Executive
AABTools
Dubai
AED3,000 – AED3,500 a month
AABTools is one of the leading suppliers of industrial tools and equipment in the UAE. We represent some of the world’s most trusted brands including Dewalt, Ridgid, Irwin, Expert, Fluke, Klauke and Extech. As part of our growth plans, the company is looking for Customer Service Executive
Minimum Required Skill, Experience, Training
. Min 2 years Experience
·Clear Communication Skill
·Attentive to details
·Ability to use positive language
·Time management skills
·A calming presence
·Goal oriented focus
·Quotation
Task Description
·Managing incoming calls and customer service inquiries
·Generating sales leads that develop into new customers
·Identifying and assessing customers’ needs to achieve satisfaction
·Manage large amounts of incoming calls
·Generate sales leads

·Identify and assess customers’ needs to achieve satisfaction
·Build sustainable relationships and trust with customer accounts through open and interactive communication
·Provide accurate, valid and complete information by using the right methods/tools
·Meet personal/customer service team sales targets and call handling quotas
·Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
·Keep records of customer interactions, process customer accounts and file documents
·Follow communication procedures, guidelines and policies
·Take the extra mile to engage customers
Job Type: Full-time
Salary: AED3,000.00 to AED3,500.00 /month
Experience: customer service: 2 years (Required)
Location: Dubai (Required)
Language: English (Required)
Source: Indeed

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