Waiter – Sofitel

SOFITEL DUBAI WAFI Dubai, Dubai, United Arab Emirates Food & Beverage SOFITEL: 22/06/2020
– Read daily events, to acknowledge any VIP’s arrivals.
– Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
– Present children’s menus when appropriate, and describe specials and alternative cuisine
– Serve and clear food and beverage items in an unobtrusive and professional manner
– Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
– Carry trays, bus and reset tables with linen, china, glass and silver
– Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
– Follow cash and credit card procedures according to the guidelines of the accounting department
– Maintain a clean, neat and orderly restaurant throughout service
– Polish silver, refill salt, pepper and sugar, creamers, etc
– Ensure that work station is stocked with appropriate condiments at all times
– Report any guest comments regarding food and beverage to manager
– Conscientious handling and maintenance of operating equipment
– Learn and adhere to safety, sanitation and hygiene policies
– Maintain good working relationships with colleagues, and all other departments
– Maintain complete knowledge of all F&B services, outlets and hotel services/features
– Perform opening/closing side duties as assigned and set all tables according to standards
– Report to manager any kinds of deviation from set standard and procedures
– Ensure that all service and storage areas are kept safe and clean
– Help minimize waste, neglect, breakages and mishandling of supplies and equipment
– Carry out light cleaning and maintenance of the outlet
– Assist other Food & Beverage Outlets in their operations during peak hours if needed

– Average reading, writing and oral proficiency in the English language
– Must be well presented and professionally groomed at all times
– Able to account and handle cash effectively and efficiently
– Good communication and customer contact skills; good problem resolution skills
– Basic F&B product knowledge
– Team player with strong interpersonal skills and attention to detail
– Secondary education
– Minimum 1-year food and beverage serving experience
– Previous public contact and/or cashiering experience
Source: Accor Careers

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