Logistics/Customer Service

Logistics/Customer Service
Arifa Group
AED2,500 – AED3,000 a month
Looking for an extremely efficient and responsible person to undertake position as logistics customer service for our logistics department. Requirement is extremely urgent.
– Ensure smooth and timely freight process flow
– Ensure accurate and timely data entry into our operating system
– Track and trace shipments as required
– Utilize Process Monitors and Workflows on daily basis
– Ensure timely movement and delivery of freight to customers
– Ensure documents are timely sent to customer or broker for customs purposes
– Ensure accurate and timely client invoicing
– Interact with our customers in arranging their shipments, exceeding customer service expectations
– Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
– Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
– Understand department process flow, constantly looking for areas of improved efficiency

– Ensure all customers’ standard operating procedures are followed and updated
– Meet KPI standards, as per the company procedures
– Overseas communications, timely responses to emails and requests (internal and external)
– Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
– Pro-active, strong organizational skills
– Good computer skills (Excel, Word, PowerPoint)
Fluent in English and Hindi
Job Type: Full-time
Pay: AED2,500.00 – AED3,000.00 per month
Work Remotely: No
Source: Indeed

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