Sales Associate – Dubai Mall

Sales Associate – Dubai Mall
Area: Emerging Markets
Department: Retail Operations
Direct Reporting Line: Floor Manager
Subsidiary/country: Dubai, UAE
Location: Dubai
GSMS Grade: PR4
Purpose & Overall Relevance for the Organization:
– To maintain a highly impactive, brand orientated consumer experience within the adidas UAE Halo store.
– To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers.
– To be the first contact a consumer meets within the designated consumer touchpoint and have a knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs
– To aid a culture of consumer centricity within the designated consumer touchpoint.
Key Responsibilities:
– Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
– Execute the Brand Customer Service standards to meet or exceed customers expectations
– Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
– Use Seasonal Brand and product knowledge effectively during sales interactions
– Communicate product features and benefits and unique selling points clearly to address customers needs and strengthen their connection to the Brand
– Adhere to all established policies and procedures
– Execute and maintain established Visual Merchandising and In-Store Communication standards
– Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store s entire product offer is represented on the sales floor
– Complete cash register transactions quickly and accurately
– Minimize loss in both, the stockroom and the sales floor
– Perform all store operations in a safe, effective and efficient manner
– Collaborate productively and respectfully with team members
– Complete all applicable training programs and effectively apply the learning on the job
– Seek coaching and learning opportunities to continually improve your performance

Key Relationships:
– Customers, Peers and Supervisor
– Knowledge, Skills and Abilities:
– Customer oriented with strong interpersonal skills
– Strong written and verbal communication skills
– Team player with ability to direct, motivate and develop Store teams.
– Excellent organization and problem-solving skills
– Strong presentation skills
– Requisite Education and Experience
– Preferably between 6-12 months working in a sports/fashion customer & commercial focused retail environment
Source: Indeed

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