Customer Service Representative

Customer Service Representative
Snappy Care- Saif Belhasa Holding
AED3,000 a month
– Answer incoming calls and respond to customer’s emails
– Management and resolve customer complaints
– Identify and escalate issues to supervisors<
– Provide service information to customers
– Research required information using available resources
– Research, identify, and resolve customer complaints using applicable software
– Process orders, forms, and application
– Route calls to appropriate resources
– Document all call information according to standard operating procedures

– Recognize, document, and alert the management team of trends in customer calls
– Follow up customer calls where necessary
– Upsell products and services
– Complete call logs and reports
– Other duties as assigned
Job Types: Full-time, Permanent
Salary: From AED3,000.00 per month
Experience: customer service: 2 years (Required)
Location: Dubai (Required)
Language: English & written (Required)
Work Remotely: No
Source: Indeed

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