Call Center Agent

Call Center Agent
AED3,500 – AED4,000 a month
No of working days – 6 days
Rotational shift
Last shift ends at 1:00 AM
– Manage large amounts of inbound and outbound calls in a timely manner
– Follow communication “scripts” when handling different topics
– Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
– Seize opportunities to upsell products when they arise
– Build sustainable relationships and engage customers by taking the extra mile
– Keep records of all conversations in our call center database in a comprehensible way

– Frequently attend educational seminars to improve knowledge and performance level
– Meet personal/team qualitative and quantitative targets
Job Types: Contract, Permanent
Pay: AED3,500.00 – AED4,000.00 per month
Experience: Call Center/Process Associate: 2 years (Required)
Language: HINDI (Required)
Source: Indeed

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