Customer Service Representative


Customer Service Representative
Alnabood construction Group
Dubai
AED3,000 – AED3,500 a month
Responsibilities:
– Manage large amounts of incoming calls
– Generate sales leads
– Identify and assess customers’ needs to achieve satisfaction
– Build sustainable relationships and trust with customer accounts through open and interactive communication
– Provide accurate, valid and complete information by using the right methods/tools
– Meet personal/customer service team sales targets and call handling quotas
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
– Keep records of customer interactions, process customer accounts and file documents
– Follow communication procedures, guidelines and policies
– Take the extra mile to engage customers

Requirements:
– High school degree
– Proven customer support experience or experience as a Client Service Representative
– Track record of over-achieving quota
– Strong phone contact handling skills and active listening
– Customer orientation and ability to adapt/respond to different types of characters
– Excellent communication and presentation skills
– Ability to multi-task, prioritize, and manage time effectively
Job Types: Full-time, Permanent
Salary: AED3,000.00 – AED3,500.00 per month
Experience: call center: 1 year (Preferred) customer service: 1 year (Preferred)
Location: Dubai (Preferred)
Work Remotely: No
Source: Indeed

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